FAQ: Airport Transportation
What if my flight is late?
Our chauffeurs will adjust their departure time from the garage based on when your flight’s estimated landing time. Please note that in certain cases, the chauffeur must depart our facility prior to your plane’s departure in order to reach the airport on time; if a plane is delayed after the chauffeur’s departure, all time is billable. You are also welcome to call us anytime, day or night, if you know there is a delay or change in your flight. If your flight is cancelled for any reason, call our staff as soon as possible to cancel or reschedule your service.
Where do I meet my limousine at the airport?
Due to Homeland Security, our chauffeurs are required to stay with the vehicle at all times when picking up and dropping off at airports. If you would like to be met in baggage claim, a meet and greet service would be required at an additional fee. Otherwise, you will need to exit the terminal and meet your chauffeur in a designated limo lot. This varies based on the airport and terminal as follows:
- Portland Jetport: Exit the terminal at baggage claim and the limo pick-up area is directly to your right.
- Manchester Airport: Exit the main terminal doors, cross two streets to parking area and your chauffeur will be waiting in the lower parking lot.
- Logan – terminal A – Exit terminal on arrival level.
- Logan – terminal B – Exit terminal on arrival level, cross three lanes into the center garage and follow signage to limo stand.
- Logan – terminal C – Exit terminal on departure level and follow signage to limo stand.
- Logan – terminal E – Exit terminal on arrival level and follow signage to limo stand.
Our chauffeur will monitor your flight arrival and plan to meet you in the designated limo area 15 minutes after your flight lands (30 minutes after international arrivals unless you note with us you have a Global Pass). If you would like additional time to make it from your flight to the designated limo area, please let our reservationists know so that you do not incur additional time on your reservation.
What is offered with airport service?
We provide transportation to and from all commercial and private airports in New England. Booking private transportation with us offers you convenient door-to-door service. We provide complementary water and a daily newspaper with every trip.