GENERAL
FAQ'S
Why
should I choose Maine Limousine Service?
To
which areas will you travel?
What
are your hours of operation?
When
do my charges begin and end when renting a limousine?
What
is your minimum hourly requirement?
How
do I know what size limousine is best for my needs?
How
do I reserve a limousine?
Can
I pay cash for the trip?
How
do I handle the gratuity for the chauffeur?
What
is your cancellation policy?
WEDDING
FAQ'S
How
far in advance should I book my wedding?
How
do I go about booking my wedding?
What
is included in a wedding package?
AIRPORT
FAQ'S
What
is offered with airport service?
Where
do I meet my limousine at the airport?
What
if my flight is late?
PROM
FAQ'S
How
far in advance should I book my Prom?
How
do I reserve a limousine for my Prom?
GENERAL
FAQ'S
Why
should I choose Maine Limousine Service?
Maine Limousine Service has been in business since 1987. We are
the largest limousine service in Maine and we were voted the #1
limousine service in Greater Portland for 2004, 2005 and 2006 by Market
Surveys of America. Our chauffeurs are professionally trained
and attired and required to maintain a perfect driving record.
We have a detail staff and mechanics on site
to guarantee the cleanest and safest travel possible. All of our
vehicles are smoke free and impeccably cleaned and maintained. |top|
To
which areas will you travel?
Maine Limousine Service will travel anywhere you want to go!!! |top|
What
are your hours of operation?
Our dispatch office is open Monday thru Friday 8:00am to 5:00pm;
Saturdays from 9:00am to 1:00pm. Our vehicles run 365 days a year,
7 days a week, 24 hours a day. If you have an emergency or require
immediate assistance after business hours our service will give
you an emergency number to call. |top|
When
do my charges begin and end when renting a limousine?
This is referred to as "Trip Time" and is based on the
chauffeur's time of departure from our location until the return
to our location. |top|
What
is your minimum hourly requirement?
There is a three hour minimum in most cases such as nights out
on the town and weddings. There are exceptions for Portland Jetport
transfers and most corporate services. Please call us with specific
questions regarding hourly minimums. Let us tailor the trip to
your needs. |top|
How
do I know what size limousine is best for my needs?
Limousines are rated by the number of passengers they are allowed
to hold. Maine Limousine has sedans (2-3 passengers), stretch limousines
(up to 6 passengers), super stretch limousines (up to 10 passengers),
SUV's (up to 7 passengers), vans (up to 14 passengers) and super
stretch SUV's (up to 14 passengers). For the best comfort for your
event you should subtract 2 from the above numbers (except for
sedans). If you are booking airport transportation, please be aware
of the size and amount of luggage your party has; if you have 8 people going
to Logan airport with a lot of luggage you would want to consider
using the 14 passenger SUV or our 14 passenger van for the most
comfort. |top|
How
do I reserve a limousine?
Simply call our office with a credit card number. For new customers
your card will be charged on the date you book your trip. For established accounts in good standing, the trip will be charged once it is complete. If your trip requires a deposit, i.e. proms, weddings,
special events, the deposit will be charged the day you book your
trip. If you would like to pay by check we still need a credit
card number to hold your reservation. All personal check payments
must be received 10 days prior to your event. Please contact us for information regarding the establishment of a new corporate account. |top|
Can
I pay cash for the trip?
Cash is always accepted; however we do need to have a credit card
on file to hold a reservation. |top|
How
do I handle the gratuity for the chauffeur?
Standard gratuity is between 15% and 20% of your trip, about what
you would pay at a restaurant. For most trips we do not dictate
gratuity except in the case of a wedding or prom where there is
a required minimum for gratuity. You can either pay your chauffeur
cash or we can add the gratuity to your credit card after the
trip is completed. |top|
What
is your cancellation policy?
Cancellations within 24 hours of a scheduled vehicle departure
are subject to a $25 rescheduling fee. Cancellations within 3 hours
of scheduled vehicle departure time will be charged 1/2 trip
fare. No-shows and/or cancellations after scheduled vehicle departure
will be charged full fare, including gratuity.
NOTE:
Cancellations or changes CANNOT be made by e-mail, voice message
or fax within 24 hours of reservation departure time without
a phone conversation with the dispatcher. An emergency phone
number is provided during non-business hours. |top|
WEDDING
FAQ'S
How
far in advance should I book my wedding?
As soon as you have confirmed your wedding date, church and reception
location, it is a good idea to book your limousine. Our Bentley
is booked for the wedding season very early on so you will want
to make your reservation as soon as you have your information. |top|
How
do I go about booking my wedding?
Give Kim, our Special Events Coordinator, a call with your wedding information. There is a
$100 deposit required for the stretch and super stretch limousine
and a $200 deposit required for our Bentley and super stretch SUV. All balances
are due 10 days prior to your wedding. |top|
What
is included in a wedding package?
Our wedding package includes complimentary Champagne or sparkling
cider, red wedding carpet, "Just Married" sign and a professionally
trained and attired chauffeur. Multi-car discounts are available.
The chauffeur is there for you and to serve your needs, so additional stops and changes to your schedule within your rental time can be made at the last minute with no additional charge. |top|
AIRPORT
FAQ'S
What
is offered with airport service?
Our airport service is a door-to-door service in a private vehicle
of your choice. We provide complimentary water and a daily newspaper
for your trip. |top|
Where
do I meet my limousine at the airport?
Due to Homeland Security, our chauffeurs are not allowed to leave
their vehicle for an airport pick up, so you must meet your chauffeur
at the designated limo pick up areas. We do have a "meet and
greet" service for an extra fee. Chauffeurs will monitor your
flight and plan to arrive at the airport 15 min. after the actual
arrival of your domestic flight and 30 min. after the actual arrival
of your international flight unless otherwise instructed. This
is to allow time for luggage pick up and/or to clear customs and
so you do not incur unnecessary waiting time charges.
Portland
Jetport: Go out baggage claim doors and the limo pick up area is
directly to your right.
Manchester
Airport: Exit the main terminal doors, cross 2 streets to parking
area. Meet your chauffeur down the stairs in the lower parking lot.
Logan Airport:
Terminal A - Exit Terminal, cross over to the 3rd traffic island,
meet your chauffeur across the street to your left.
Terminals
B, C & D - Meet your chauffeur at the "Departure Level",
above baggage claim, 2nd level, limousine parking area.
Terminal
E - Exit Terminal, cross over to the 2nd traffic island, meet
your chauffeur across the street to your left. |top|
What
if my flight is late?
Our chauffeurs monitor all flights before they leave our location
and adjust the time they leave accordingly. There are times that
the chauffeur has checked the flight and everything is on time
only to find out upon arriving at the airport that the plane is
delayed. Our chauffeurs will wait for your flight. There is a minimal
waiting fee billed on the ¼ hour, but our chauffeurs will
not leave you stranded if your flight is delayed. If you do find
out your flight is going to be delayed, please call our office
ASAP, anytime day or night and we will get in touch with the chauffeur
to let him/her know the flight status. If it is after office hours,
an emergency number will be on our answering service, do not hesitate
to call. |top|
PROM
FAQ'S
How
far in advance should I book my Prom?
Prom season is very short and there is usually more than one school
having a prom on the same weekend, so as soon as you know the date
of your prom you will want to book your limousine. Limousines
for proms are historically completely booked by the beginning
of March. |top|
How
do I reserve a limousine for my Prom?
Prom is a great time for everyone involved!!! To reserve a limousine
for your prom you need a $200 deposit for stretch limousines, super
stretch limousines, and the super stretch SUV. All balances are
due 30 days prior to the event. A credit card number is required
to be on file to book a limousine for prom, and we must speak to the owner of the credit card. You can pay by cash
or personal check and the full amount needs to be paid 30 days prior.
Deposits are non-refundable.
Passengers
for proms are also required to sign an "I Promise" agreement.
The agreement states that only the people on the
list will be allowed in the vehicle and that there will be
no smoking, drugs or alcohol in the vehicle at any time. If
any part of the agreement is broken, the passengers will be
returned home and no refund will be given. |top|
